Operations Supervisor

YOUR ROLE

Oversee daily operations of Picking.  Provide proactive customer service to internal and external customers.  Model and act in accordance with the guiding principles and core values set by the company.

WHAT ARE YOU GOING TO DO?

• Develop and maintain excellent service to internal and external customers at all times.
• Maintain performance statistics.
• Assist in staff retention and training efforts.
• Review and monitor shipment documentation for accuracy.
• Provide responsible supervision and control for all department activities.
• Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations.
• Examine various documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products.
• Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays.
• Establish, monitor, and revise policies, procedures and service standards for customs clearance operations as dictated and allowed by applicable regulations.
• Ensure all policies and procedures are consistently administered.
• Identify areas of concern in the clients’ import and export processes through monitoring of team performance against company and client standards, regular audit of shipment documents and accounting, and periodic client reviews.

WHAT ARE WE LOOKING FOR?

Education and Experience:

• High School Degree or GED required.
• Bachelor's Degree in Transportation, Logistics or Supply Chain Management preferred; or an equivalent of work experience.
• Minimum four years related work experience preferred.
• Minimum one year supervisory or management experience required.
• Minimum three years industry experience preferred.

Languages and Communication Skills

• Must be able to read, write and speak English fluently.
• Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from management, employees and customers.

Computer Skills

• Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations, and recordkeeping.

Other Skills/Experience

• Ability to allocate work assignments and/or tasks responsibilities to others to maximize the organization's and the individual's effectiveness.
• Makes customers and their needs a primary focus of one's actions; developing and sustaining productive relationships.
• Takes action that is consistent with available facts, constraints and probable consequences.
• Analyzes complex problems and develops alternative solutions.
• Ability to model the organization's vision and values and guide others.
• Ability to plan work for self and others to ensure that work is completed efficiently.
• Effectively participates in and /or supervises department projects related to assigned area of responsibility.
• Ability to develop and use collaborative relationships to accomplish work goals; develop individual relationships by listening, sharing ideas, and respecting input of others.
• Uses appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background.  We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.