Ground and Rail Operations Supervisor

YOUR ROLE

The role will be response for development and implementation of the ground business strategy in line with the overall company strategy and policies for the Business Field while ensuring smooth operations of the ground business while complying with CEVA Business Rules.

WHAT ARE YOU GOING TO DO?

• Accountable for effectiveness of all ground operations activities in the country
• Ensure that all SOP link to cargo wise job creation / profit sharing / communication with the network are correctly applied.
• Maintain continuous training and refresh training on SOP. Ensure that all generic documents and SharePoint are up to date (Station profile, worldwide directory, ONE ID ...)
• Ensure that needed access in the different system has been granted and maintain it.
• Acquires or supports the acquisition of new business and supports the account management
• Promotes Customer relations and develops the existing client base.
• Directs or supports the business development process (tender analysis, solution design, costing, pricing and service offering).
• Ensure efficient ground operations and continuously optimizes the operations by implementing standard processes in line with corporate guidelines and targets ( i.e. Data Quality)
• Maintaining Carrier and Truckers relationship for ground smooth operations
• Maintain trucker portfolio and negotiate the best available rates in the market.
• Monitor fulfilment of allocation while monitoring Truckers performance.
• Liaise with the HR Department to ensure annual review/management of ground staff performance
• Focus on 100% compliance in the ground operations activities in the country
• Maintain good business relations with Key customers
• Oversee all Customs and any outstanding issues
• Maintain accurate statistics on ground performance in terms of i.e. GR / NR / VOLUME & SHIPMENT.
• Prepare and discuss KPI’s report once in month with all the Top 10 customers / where necessary to improve performance.
• Ensure full utilization of Cargo wise and check all the Operational KPI’s.

WHAT ARE WE LOOKING FOR?

• Self-motivated. Able to achieve results by working independently with little or no supervision.
• Sense of urgency and follow-up.
• Strongly developed persuasive skills, proven negotiation skills.
• Strong problem-solving skills and the ability to think and respond quickly to sales and service issues.
• Positive, competitive, confident sales approach and ability to work effectively in a team environment to achieve results.
• 3 years of experience in a similar role.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.