Global CRM Business Analyst

YOUR ROLE

The Global CRM Analyst is responsible for deployment of strategies and tools identified in global CRM roadmap by means of end to end ownership of individual projects and being part of the team on complex projects on the roadmap.

Responsible to develop a coherent training strategy and deliver trainings (incl. build of materials) to CRM community. Part of this task is to define change management approach.

This role also contributes to the continuous development of CRM roadmap aligned with the business and BD Strategy and acting as a BD business partner, being core partner of the BD decision making teams.

WHAT ARE YOU GOING TO DO?

• The Global CRM Analyst is responsible for  deployment of strategies and tools identified in global CRM roadmap: end to end ownership of individual projects and being part of the team on complex projects. Providing support to our regional commercial organization with relation to those projects.

• Responsible for proposing improvement initiatives by engaging with senior BD leaders, global BD reporting team, marketing, program management.

• Cooperation with IT developers team who are is responsible for technical implementation, testing of solutions.

• Owning and executing training and communication. Developing change management approach to improve user adoption and increase of user value, of the global CRM tool. Ensuring there is sufficient and up to date training and processes. Building training library, updating material with latest changes, providing trainings to end users on sales tools and processes.

• Owning the global Chatter communities and promoting the collaboration tool for improved communications.

• Managing regular post implementation previews to ensure functionalities are working properly as well as being useful.
• Support BD Board in BD projects and ad hoc requests that require CRM involvement.

• Developing relationships with account managers , local BD teams and other GHO functions (Business Lines, HR, Finance, IS&S) to ensure good collaboration

WHAT ARE WE LOOKING FOR?

• Bachelor’s degree (business administration, marketing, sales)
• 5 years of experience working with a global CRM platform Salesforce.com in an international company with complex sales cycles, at a strategic and operational level, in a capacity of CRM administrator or equivalent.
• Building training strategies
• Supplying training to users groups
• Excellent knowledge of Salesforce sales cloud, service cloud, Pardot, Einstein
• Business Analysis experience
• Results oriented
• Innovative thinking (Curious to find new solutions)
• Ability to work on multiple projects with different deadlines at once
• Excellent organizational and communication skills
• Pragmatic, hand on, proactive mentality
• Strong analytical and problem solving skills
• Proficient in Microsoft Excel and PowerPoint
• Ability to work in a dynamic and senior environment
• Team player
• Excellent command of the English language (written and verbal).

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.