Customer Sales Support Representative II

YOUR ROLE

Serve as liaison between sales, operations, and external customers.  Work with clients to establish profiles and procedures that properly represent their process. Follow-up on all shipments tendered to the Company and ensure that service requirements are being met. Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?
 

• Follow-up on all shipments tendered to the company and ensure that service requirements are being met.
• Communicate to operations and sales personnel information on shipments which require special handling.
• Advise customers, sales personnel and station management of the current status of all shipments.
• Respond to customer requests for status of shipments, routings, "Proof Of Delivery" charges or other inquiries.
• Coordinate with sales and customers to develop customer specific standard operating procedures.
• Follow-up on sales leads provided from daily shipment logs and quotes.
• Assist in customer service and the preparation of quotes.

• Perform other duties as assigned.

WHAT ARE WE LOOKING FOR?

Education and Experience:

• High School Diploma or GED
• Associate degree or equivalent combination of work and education preferred
• One to three years related experience.
• Minimum one year industry experience

Skills:  

• Must be able to read, write and speak English fluently
• Proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Ability to write reports, business correspondence and procedure manuals
• Exceptional customer service skills
• Ability to identify and resolve problems in a timely manner

Characteristics:

• Balances team and individual responsibilities
• Strong organizational and time management skills with ability to manage multiple projectes and set priorities.
• Ability to analyze complex problems and develop appropriate solutions.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background.  We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.