Global Ocean Operations Excellence Expert

YOUR ROLE

The Global Operational Excellence Expert is responsible for leading the governance of ocean operations, meaning ensuring the proper execution of ocean operations as per global processes and work instructions. The Global Operational Excellence Expert is therefore responsible for driving the compliance with company policies and procedures, ISO standards, and all applicable regulatory guidelines and for ensuring that all the proper Key Performance Indicators are in place.

WHAT ARE YOU GOING TO DO?

Governance

• Drive adherence to KPIs and regulatory laws, company policies and procedures/guidelines, ISO standards across the regions
• Create and Maintain business processes, requirements and Work Instructions for Ocean Operations
• Communicate business and processes changes throughout across the regions
• Drive implementation and support countries in deploying station footprint
• Communicate changes of country regulatory compliance to the network
• Act as a Liaison between the Global organization and Regional/Country Ocean Operations
• Participate to internal workshops with business stakeholders (e.g. IT, Business Implementation, Global BPE, Product Owners…) to provide guidance on ocean operations processes and standards. Act as a internal consultant with regards to ocean operations
• Define and drive the global Key Performance Indicators for ocean operations to ensure proper execution
• Lead Performance Management reviews with the Regional/Country Ocean Operations Management to drive KPI adherence
• Define reporting requirements, solutions, dashboards needed to drive the ocean operations excellence
• Participate in solutions workhops with involved stakeholders when required

Project Management + Deployment

• Monitor resources allocated to the project as well as deliverables (time, scope, budget)
• Introduction of change management
• Ensure full understanding of global framework, standards and processes in regions
• Drive, support and monitor the implementation of organizational and process changes
• Act as escalation point and resolve country conflicts in / between projects or functional areas
• Conduct business workshops with all other involved stakeholders
• Report and escalate to global management as needed

WHAT ARE WE LOOKING FOR?

• Graduation in Supply Chain / Forwarding or related courses
• Strong analytical and conceptual capabilities
• Attention to details and strong organizational skills
• Experienced in analysing and documenting diverse business processes and workflows
• Good communication and leadership skills as the role requires frequent communication to various directions and all management levels
• Experienced in BI and reporting solutions
• Cooperative team working attitude 
• Quality and efficiency driven working style
• Ability to work independently
• Proactive, positive, enthusiastic and self-driven
• Deep understanding of ocean operations freight forwarding
• Experience in creating processes, working operating procedures
• Solid grasp of project management, preference and Communication
• Fluent in Business English (spoken and written)
• Strong leadership skills: sets clear goals and achieves results, develops solid relationships within the team, persuades and influences others, motivates people to perform, delegates and empowers others
• Ability to mentor and coach in a team environment; ability to communicate ideas clearly and concisely

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.