Project Manager - STREAM Customer Success

YOUR ROLE

Do you have the eye of a bold eagle, the concentration of a hunting lioness, the social skills to work and communicate with a team? Well, you may be the Project Manager – Customer Success we are looking for. Your mission will be to ensure that customer requirements are thoroughly analyzed, documented, and accounted for in the STREAM implementation. Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

• Gather customer requirements, including invoicing, reporting, and interfaces
• Analyze customer requirements as it relates to the target operating model
• Ensure that SOPs are updated and that CargoWise is configured to meet customer requirements
• Ensure the right staffing levels across CEVA locations and GBS to satisfy the target operating model and customer requirements
• Update the overall STREAM project manager on migration status, escalating early when required
• Participate in regular project update meetings with the STREAM team

WHAT ARE WE LOOKING FOR?

Education and Experience:

• High School Diploma or GED; Bachelor’s Degree Supply Chain, Business, or related discipline is desired
• Minimum two years’ experience in account management
• Minimum two years’ experience working on large projects
• Minimum five years’ industry experience

Skills: 

• Knowledge of Matrix OFS and global SOP framework
• Pursuing certification in CargoWise
• Extensive experience using Excel

Characteristics:

• Self starter, independent thinker, and action oriented
• Analytical and detail oriented mindset
• Ability to communicate with many stakeholders using appropriate discretion, including customers and internal parties at all levels including executive management

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

To express interest in this position, please visit https://careers.cevalogistics.com/ to apply.  

Our Organization is an equal opportunity employer. It is company policy that there shall be no discrimination against any employee or applicant on the basis of race, color, creed, ancestry, ethnic origin, gender, sexual orientation, marital status, family status, disability and/or age (as prescribed by law). Applicants requiring accommodation are asked to make their needs known in advance.   Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

We sincerely thank all applicants who express an interest in this role; however, only those being directly considered will be contacted for an interview, no phone call or agency inquiries please.  In the event of a restructuring, reorganization, etc, the Company reserves the right to place employees in new positions without benefit of posting.  Additionally, the Company may not post executive or certain other management level positions.