Supply Chain Operations Analyst I

YOUR ROLE

In this role, you will report to the CLL Control Tower Ops Supervisor or Manager. You will oversee daily operations within the control tower.  You will ensure SOP’s are align to customer expectations and CEVA agreed standards of performance. You will be responsible for training and coaching of client’s vendors & carriers to ensure performance objectives. You will monitor the regional operational (air, ocean) teams in executing all global activities, transport and forwarding, origin consolidations and 3rd party carrier management. Ensure delivery of correct and timely follow up, booking and event management incl. timely escalation of issues.  Central communication and comprehensive supply chain disruption/crisis management. This role is responsible for training and management of client orders and vendors to ensure successful origin global order, event and SOP compliance. This position also supports optimizing productivity levels, continuous improvement and cost control initiatives. 

• WHAT ARE YOU GOING TO DO?
  Effective and efficient communications with all stakeholders
• Manage disruptions and crisis that present risk to the supply chain
• Monitor KPIs and continuous improvement opportunities
• Ensure adherence to established work standards and work processes
• Ongoing onboarding and training of vendors SOP and systems use
• Induct and train vendors, both initial and ongoing
• Implement changes to processes or policies as determined by the process owners
• First point of contact for all operational issues with the customer
• Track compliance performance of 3PL providers and carriers
• Support the preparation of periodic reporting, monthly reviews and quarterly business reviews
• Support contract/account manager to ensure quality metrics are achieved including on time performance, data accuracy, invoicing timeliness and accuracy
• Suggest corrective actions as necessary to prevent / address issues as they arise

WHAT ARE WE LOOKING FOR?

Education and Experience:

• Equivalent of a Diploma or higher in business management or Supply Chain Management. Freight Forwarding experience and a thorough understanding of global transport logistics (air/ocean/ground
• 1 year operational experience in Freight forwarding logistics and International Supply Chain Management
• Strong computer skills and good working knowledge of Power Point, Word, Excel & Visio
• Ability to work under pressure in a fast-paced environment
• Must be versed on safety and compliance issues
• Advanced understanding of Supply Chain Management concepts and logistics processes
• Knowledge of transportation/warehouse management systems
• High degree of logic, initiative, self-organization and creativeness
• Proven ability to get things done, conceptual thinker and team player
• Highly developed written, verbal, and inter-personal skills to manage and motivate
• Strong situational analysis and quickly solve problems
• Understanding of operating processes and capabilities, business process standardization and enabling technologies, preferred.

Skills:  

• Bachelor’s degree in International Trade, Logistics or Commerce
• Multilingual candidates a plus – specifically English, Mandarin
• Experience CEVA and Supply Chain Solutions and the systems deployed, especially Matrix SCM and Infor Nexus
• Advanced knowledge of office products, Excel, PPT, Word, Visio
• Strong communication skills and the ability to communicate appropriately within the organization; this includes written and verbal communications

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background.  We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.